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Privacy Policy

Last updated: 25 October 2026 · Vaginal Probiotics Company is a division of Caruso Consulting Co Ltd · theteam@vaginalprobiotics.co.uk

Summary: We collect only what we need to process your order and improve your experience. We do not sell your personal data. You have the right to access, correct, or delete your information at any time.

1. Who we are

Vaginal Probiotics Company (vaginalprobiotics.co.uk) is a division of Caruso Consulting Co Ltd, a company registered in Thailand (Tax ID: 0765554000332), with UK administration at 33 Queen St, London EC4R 1AP, United Kingdom. When this policy refers to "we", "us" or "our", it means Caruso Consulting Co Ltd trading as Vaginal Probiotics Company.

We are the data controller for personal information collected through this website. If you have any questions about this policy or how we handle your data, contact us at theteam@vaginalprobiotics.co.uk or call +66 098 391 3877.

2. Information we collect

2.1 Information you provide

  • Purchase information: Name, email address, phone number, delivery address, and payment details when you place an order. Payment card data is processed directly by Stripe or PayPal and is never stored on our servers.
  • Communications: Any information you send us via email, phone, or contact forms.

2.2 Information collected automatically

  • Usage data: Pages visited, time spent on site, browser type, device type, IP address, and referring URLs.
  • Cookies: Small text files stored on your device to help us understand site usage and serve relevant advertising. See Section 5 and our Cookie Policy.
  • Analytics data: Aggregated information via Google Analytics about how visitors use our site.

3. How we use your information

We use your personal information to:

  • Process and fulfil your orders, including sending order confirmations and delivery updates
  • Respond to your enquiries and provide customer support
  • Improve our website, products, and services
  • Send transactional emails related to your purchases (not marketing, unless you opt in)
  • Comply with legal obligations including tax, fraud prevention, and consumer protection laws
  • Serve relevant advertising via Google Ads and Meta (Facebook/Instagram) platforms, using aggregated audience data

We will never sell, rent, or trade your personal data to third parties for their own marketing purposes.

4. Third-party tools and data sharing

4.1 Payment processing: Stripe and PayPal

Payments are processed by Stripe or PayPal, both PCI-DSS Level 1 certified. Your payment card details are transmitted directly to the provider's secure servers and are never stored on our systems. Stripe's privacy policy is at stripe.com/privacy and PayPal's at paypal.com/privacy.

4.2 Google Analytics and Google Ads

We use Google Analytics to understand how visitors interact with our site and Google Ads to reach relevant audiences. Google may use cookies and similar technologies to collect usage data. You can opt out via Google's opt-out tool. Google's privacy policy: policies.google.com/privacy.

4.3 Meta (Facebook and Instagram) Pixel

Our site may use the Meta Pixel to measure the effectiveness of our advertising and to build audiences for relevant ad campaigns. You can manage your ad preferences at facebook.com/adpreferences. Meta's data policy: facebook.com/policy.

4.4 Shipping and fulfilment partners

We share your name, phone number and delivery address with our logistics and fulfilment partners solely for the purpose of delivering your order. These partners are contractually obligated to protect your data and not use it for any other purpose.

5. Cookies

We use the following categories of cookies:

  • Essential cookies: Required for the website to function (e.g. your cart and checkout). Cannot be disabled.
  • Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics).
  • Marketing cookies: Used by Google Ads and Meta Pixel to serve relevant advertising. You can change your choice at any time from the Cookie settings link in the footer.

You can also manage or disable cookies in your browser settings at any time. Note that disabling certain cookies may affect site functionality.

6. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting obligations. Order records are typically retained for 7 years in line with tax and accounting law. You can request deletion of your data at any time (see Section 7).

7. Your rights

We handle personal information in line with the UK GDPR and the Data Protection Act 2018. Depending on your location, you may have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your data
  • Right to restriction: Request that we limit how we use your data
  • Right to data portability: Request your data in a structured, machine-readable format
  • Right to object: Object to our use of your data for direct marketing

To exercise any of these rights, contact us at theteam@vaginalprobiotics.co.uk. We will respond within 30 days. If you are unhappy with how we have handled your data, you can also complain to the Information Commissioner's Office (ico.org.uk).

8. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmitted between your browser and our website is encrypted using TLS (Transport Layer Security). Payment data is handled exclusively by our payment providers' PCI-compliant infrastructure.

9. International data transfers

As a company with registered offices in Thailand and an administration address in the UK, your data may be processed in multiple jurisdictions. We ensure that any international transfers of personal data are conducted in compliance with applicable data protection laws and with appropriate safeguards in place.

10. Children's privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date.

12. Contact us