Refunds & Returns
Last updated: 13 August 2026
14-Day Money-Back Guarantee: If you are not completely satisfied with your Vaginal Probiotics Company order for any reason, contact us within 14 days of delivery for a full refund. No questions asked.
How to request a return or refund
- Email theteam@vaginalprobiotics.co.uk with your order number and the reason for your return (optional; we don't require a reason, but it helps us improve).
- Our team will respond within 1–2 business days with instructions.
- Refunds are processed back to your original payment method within 5–10 business days of approval.
Eligibility
- Returns must be requested within 14 days of delivery.
- Products do not need to be returned unless specifically requested by our team.
- We accept returns on opened products; you do not need to finish a full pouch to request a refund.
- Refunds apply to the product price. Original shipping costs (if any) are non-refundable unless the item was faulty.
Damaged or faulty items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receipt at theteam@vaginalprobiotics.co.uk with your order number and a photo of the issue. We will send a replacement or issue a full refund at no cost to you, including any return shipping if applicable.
Your rights under UK consumer law
Our products are covered by the Consumer Rights Act 2015, and online orders by the Consumer Contracts Regulations 2013. Your statutory rights apply in addition to this policy and are not affected by it. For more information, visit citizensadvice.org.uk.
Contact us
Email theteam@vaginalprobiotics.co.uk or call +66 098 391 3877. Vaginal Probiotics Company, a division of Caruso Consulting Co Ltd (Tax ID 0765554000332). UK Office: 33 Queen St, London EC4R 1AP, United Kingdom. Corporate: Suite 65, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand.